FAQs

Please see compatibility list for reference.

Please see minimum requirements for reference.

Tap menu in the app -> setting -> help & about

Please ensure the emaill address used for registration is a valid account.

Please make sure the probe has been turned on and Wi-Fi is connected when proceeding this step.

1. Ensure the tablet meets the device compatibility and performance requirements.
2. Consider moving the probe closer to the tablet or trying a different Wi-Fi channel.

The probe owner is the organization initially created by the owner.
if another user needs to use the probe, the probe owner must invite them to join the organization via Apache Cloud.

Please follow these steps:
1. Select the target organization.
2. Navigate to the “User” page.
3. To add a single user, enter the email information in the “Single User” section at the top.
4. To add multiple users, download the form in the “Multiple User” section at the top, fill it out, and upload it.

The Apache app supports earphone voice control, improving audio input issues and addressing distance limitations on tablets.

It needs some time to cool down. When the temperature gets warm after using for a while, the system has a temperature control for safety purposes. Please let it cool down for 10~15 minutes by freezing or turn off the probe before start using again.

C62 / L154 : 2~2.5 hours for continuous scan (full charged).
neo Series : ~90 minutes for continuous scan

See Product Page for more information.

Yes, the percentage of battery shows on the upper-right corner in the scan page.

Simply press down and hold the power button for 1 second and refresh user’s tablet in the probe list for connections.

See LED indications for more information.

Yes, please open Apache app, click the drop-down list in the upper left corner and press “Help & About” for a diagnostic test.

If multiple reboot attempts still result in the same issue, please contact your local distributor to use the Recovery Tool for restoration or send the probe back to the manufacturer for system recovery.

Please charge the device continuously for 6-8 hours and then attempt to power it on again. If it still fails to start, please contact your local distributor.

C62 / L154: System and charging dock approximately 2.5 hours.
neo series: Approximately 1.5 hours (5V, 2A).

The probe will automatically shut down when the battery is at 5% to protect battery health. It is recommended to avoid prolonged low-battery usage to maintain battery performance.

1. Ensure the connection mode in the settings is not switched to SSID mode. If it is, disable this mode.
2. The probe must have a battery level of more than 20% to proceed with updates.

For clinical applications and suitable probe options, please refer to the Specialities page.

L154 Frequency: 4~15 MHz, Depth: Max.12cm / C62 Frequency:  2~6 MHz Depth: Max. 30cm.

See Product page for more information.

User can enter patient information manually or load it from the “Worklist” on the bottom of the patient information page.

In the exam page, press floating toolbar for adjustments.

First please make sure the probe has been turned on.
There are two ways to connect the probe:
1. by scanner, located in the probe list (upper right corner).
2. by matching the serial number on the back of the transducer.

1. Please confirm the compatibility of your device by referring to the Compatibility Device List.
2. Ensure you are using the appropriate presets and the latest available software version for scanning.
3. If the issue persists, you can perform a probe diagnostic test by selecting Help & About > About Probe > Test from the dropdown menu in the Apache software interface.
For further assistance, please contact your local sales representative.

Local Database Storage, DICOM, and Remote network fold share. Contact your local representative for further assistance.

Yes, Aco Smartcare Ultrasound can be operated without Wi-Fi AP coverage with some limitations. Please see “User Manual” for the requirements of the environment.

User can retrieve password by pressing “Forget Password” in the log-in page.

The Apache probe is designed for one-to-one connections to ensure optimal scanning performance.
If the app indicates that the probe is being used by another user or the probe does not appear in the list, we recommend sliding down the list to refresh or restarting the probe.

Before connecting the probe, please ensure that your mobile device’s Wi-Fi is enabled and that you have created your own account and organization.

Android systems can connect to both the probe and Wi-Fi simultaneously. However, iOS systems allow only a single connection at a time (specific to iPads; iPhones are not affected).
For iPad users, after connecting to the probe, you need to switch to the network and cloud for registration.
1. Ensure that your mobile device has Wi-Fi enabled and supports the 5GHz Wi-Fi frequency band.
2. Verify that the probe is part of your organization.
3. Please make sure to “add probe” for a new user or first-time registration. See the Getting Started section for more details.

Verify that the probe is part of your organization.

Use a soft cloth and rinse the cloth with soapy water to remove possible foreign matters or wipe the probe with a soft sponge. Avoid using a brush or scrub, it may cause damage to the probe. After cleaning, dry the probe with a sterile dry cloth. See “User Manual” for more information.

Use a dry cloth to dry off the water. Let it dry for a few minutes before use.

Customers can reach us by go to our website, contact us for any demo requests. In addition, users can access to our feedback system on the device. Press the drop-down list on Apache app’s interface and choose “Help & About” to give feedback or report any error issues.

You may follow the steps on additional feature page or please contact your local sales representative for assistance.

Please confirm a few things as shown below:

1. Test and confirm data can be transferred via shared folder.
2. Confirm your mobile device or tablet has enabled Wi-Fi function.
3. Confirm your mobile device and share folder PC is under the same network domain.

Please contact your local sales representative for assistance.

Please confirm a few things in this step:

1. Confirm your mobile device or tablet has Wi-Fi function.
2. Confirm the data input including Ae Title, IP, Port is correct.
3. After confirming, use the Echo function to see the synchronization -> connection status of DICOM.

Please seek for your local IT personnel to confirm the image format for DICOM server.

The Apache system’s DICOM supports ISO IR_192 and ISO IR_6.
You can configure these settings in Menu -> Setting -> DICOM Server Setting.

DICOM upload failed, and a prohibited upload icon is displayed.

Once Apache Cloud has been enabled, DICOM cannot be disabled retroactively.

In the app, go to Menu -> Help & About, and tap the App ver.
section three times to access the DCM logs and other relevant logs. These logs can then be provided to PACS vendors or the Apache team for further analysis.

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