FAQs
Is there a list of mobile devices that are compatible with Apache App?
Please see compatibility list for reference.
What are the requirements for the display devices?
Please see minimum requirements for reference.
Where can I find the Apache app version and information of the probe?
Tap menu in the app -> setting -> help & about
Failed to register an account for Apache app.
Please ensure the emaill address used for registration is a valid account.
Failed to “add probe” several times.
Please make sure the probe has been turned on and Wi-Fi is connected when proceeding this step.
How can I resolve scanning image with lags?
Can one probe be used by two accounts simultaneously?
if another user needs to use the probe, the probe owner must invite them to join the organization via Apache Cloud.
Please follow these steps:
1. Select the target organization.
2. Navigate to the “User” page.
3. To add a single user, enter the email information in the “Single User” section at the top.
4. To add multiple users, download the form in the “Multiple User” section at the top, fill it out, and upload it.
Do the headphones support voice control?
The Apache app supports earphone voice control, improving audio input issues and addressing distance limitations on tablets.
What happens if the probe gets warm?
It needs some time to cool down. When the temperature gets warm after using for a while, the system has a temperature control for safety purposes. Please let it cool down for 10~15 minutes by freezing or turn off the probe before start using again.
What is the battery life of the transducers?
C62 / L154 : 2~2.5 hours for continuous scan (full charged).
neo Series : ~90 minutes for continuous scan
See Product Page for more information.
Is there a way to know when the probe in low on battery?
Yes, the percentage of battery shows on the upper-right corner in the scan page.
How to turn on the probe?
Simply press down and hold the power button for 1 second and refresh user’s tablet in the probe list for connections.
See LED indications for more information.
Is there a tool for the diagnostic test of the probe?
Yes, please open Apache app, click the drop-down list in the upper left corner and press “Help & About” for a diagnostic test.
After powering on, the probe’s green light keeps blinking slowly. What does this mean?
What should I do if the probe shows an orange light and won’t turn on?
Please charge the device continuously for 6-8 hours and then attempt to power it on again. If it still fails to start, please contact your local distributor.
How long do I need to charge my probe for?
Can the probe be used until the battery is completely drained? At what battery percentage will it automatically shut down?
The probe will automatically shut down when the battery is at 5% to protect battery health. It is recommended to avoid prolonged low-battery usage to maintain battery performance.
Why does my probe update fail?
What are the available clinical applications?
For clinical applications and suitable probe options, please refer to the Specialities page.
What are the frequency and depth of the probe?
L154 Frequency: 4~15 MHz, Depth: Max.12cm / C62 Frequency: 2~6 MHz Depth: Max. 30cm.
See Product page for more information.
How to load patient’s information?
User can enter patient information manually or load it from the “Worklist” on the bottom of the patient information page.
How to change the TGC on Apache?
In the exam page, press floating toolbar for adjustments.
How do I resolve when pairing with the wrong probe?
First please make sure the probe has been turned on.
There are two ways to connect the probe:
1. by scanner, located in the probe list (upper right corner).
2. by matching the serial number on the back of the transducer.
What are the circumstances for the image quality to degrade?
What are the available exporting options?
Local Database Storage, DICOM, and Remote network fold share. Contact your local representative for further assistance.
Is it possible to scan without Wi-Fi?
Yes, Aco Smartcare Ultrasound can be operated without Wi-Fi AP coverage with some limitations. Please see “User Manual” for the requirements of the environment.
Forget Password
User can retrieve password by pressing “Forget Password” in the log-in page.
Can one probe be used by multiple people at the same time?
The Apache probe is designed for one-to-one connections to ensure optimal scanning performance.
If the app indicates that the probe is being used by another user or the probe does not appear in the list, we recommend sliding down the list to refresh or restarting the probe.
Before connecting the probe, please ensure that your mobile device’s Wi-Fi is enabled and that you have created your own account and organization.
Why does the iPad require reconnecting to Wi-Fi when adding a probe, but Android does not?
The green light on the probe is blinking, but I still don’t see my probe appear in the list?
What does this error codem mean? (EX : -42)
Verify that the probe is part of your organization.
How to disinfect the probe?
Use a soft cloth and rinse the cloth with soapy water to remove possible foreign matters or wipe the probe with a soft sponge. Avoid using a brush or scrub, it may cause damage to the probe. After cleaning, dry the probe with a sterile dry cloth. See “User Manual” for more information.
I’ve accidentally dropped my probe in the water. What can I do?
Use a dry cloth to dry off the water. Let it dry for a few minutes before use.
Is there a window to contact or report issues?
Customers can reach us by go to our website, contact us for any demo requests. In addition, users can access to our feedback system on the device. Press the drop-down list on Apache app’s interface and choose “Help & About” to give feedback or report any error issues.
How to set up a shared-network folder?
You may follow the steps on additional feature page or please contact your local sales representative for assistance.
I have already set up a shared-folder, but I still cannot export information.
Please confirm a few things as shown below:
1. Test and confirm data can be transferred via shared folder.
2. Confirm your mobile device or tablet has enabled Wi-Fi function.
3. Confirm your mobile device and share folder PC is under the same network domain.
How do I authorize DICOM function?
Please contact your local sales representative for assistance.
I have been authorized DICOM, but I still cannot transfer images?
Please confirm a few things in this step:
1. Confirm your mobile device or tablet has Wi-Fi function.
2. Confirm the data input including Ae Title, IP, Port is correct.
3. After confirming, use the Echo function to see the synchronization -> connection status of DICOM.
DICOM Echo is successful but still cannot transfer images.
Please seek for your local IT personnel to confirm the image format for DICOM server.
What is the language ISO IR for the DICOM system connection?
Why can’t I connect to DICOM?
DICOM upload failed, and a prohibited upload icon is displayed.
How do I disable DICOM function?
Once Apache Cloud has been enabled, DICOM cannot be disabled retroactively.
Is there a way to integrate DICOM and worklist?
In the app, go to Menu -> Help & About, and tap the App ver.
section three times to access the DCM logs and other relevant logs. These logs can then be provided to PACS vendors or the Apache team for further analysis.
Aco Healthcare Co., Ltd.
E-mail:service@acohealthcare.com
Address:1F, No. 8-1, Nandong Rd., Pingzhen Dist., Taoyuan City 324, Taiwan R.O.C.