FAQs

FAQs

Please see compatibility list for reference.

Refer to minimum requirements page.

Please see in Apache’s app interface, click on the drop-down list in the upper left corner and press “Help & About” for information.

Please ensure the emaill address used for registration is a valid account.

Please make sure the probe has been turned on and Wi-Fi is connected when proceeding this step.

It needs some time to cool down. When the temperature gets warm after using for a while, the system has a temperature control for safety purposes. Please let it cool down for 10~15 minutes by freezing or turn off the probe before start using again.

2~2.5 hours for continuous scan(full charged). See Product Page for more information.

Yes, the percentage of battery shows on the upper-right corner in the scan page.

Simply press down and hold the power button for 1 second and refresh user’s tablet in the probe list for connections.  See LED indications for more information.

Yes, please open Apache app,  click the drop-down list in the upper left corner and press “Help & About” for a diagnostic test.

4 modes and 6 to 8 presets depending on the probe type. See Product page for more information.

L154 Frequency: 4~15 MHz, Depth: Max.12cm / C62 Frequency:  2~6 MHz Depth: Max. 30cm. See Product page for more information.

User can enter patient information manually or load it from the “Worklist” on the bottom of the patient information page.

See About Apache for more information.

In the exam page, press floating toolbar for adjustments.

Give it a second for the probe to show in the probe list. Make sure the probe is turned on and the serial number from the back of the probe is the same pairing.

Please make sure to “add probe” for new user or first-time registration.  See Getting Started for more information.

Please make sure to choose the right preset for the application use and the right version of software for scanning. Press the drop-down list on Apache app’s interface and choose “Help & About” for a probe test.

Local Database Storage, DICOM, and Remote network fold share. Contact your local representative for further assistance.

Yes, Apache can be operated without Wi-Fi AP coverage with some limitations. Please see “User Manual” for the requirements of the environment.

Use a soft cloth and rinse the cloth with soapy water to remove possible foreign matters or wipe the probe with a soft sponge. Avoid using a brush or scrub, it may cause damage to the probe. After cleaning, dry the probe with a sterile dry cloth. See “User Manual” for more information.

User can retrieve his or her password by pressing “Forget Password” in the log-in page.

Apache is IP67 rated. Use a dry cloth to dry off the water. Let it dry for a few minutes before use.

Customers can reach us by go to our website, contact us for any demo requests. In addition, users can access to our feedback system on the device. Press the drop-down list on Apache app’s interface and choose “Help & About” to give feedback or report any error issues.

We recommend all customers to regularly check and see if the probe is in its best condition.  1. Check its appearance and sheath for any scratch or damaged matters. 2. Make sure the probe is turned on and complete a probe test in the “Help & About”.

Please contact your local sales representative for assistance.

Please contact your local sales representative for assistance.

Please confirm a few things in this step: 1. Confirm your mobile device or tablet has Wi-Fi function. 2. Confirm the data input including Ae Title, IP, Port is correct. 3. After confirming, use the Echo function to see the synchronization -> connection status of DICOM.

Please seek for your local IT personnel to confirm the image format for DICOM server.

Please confirm a few things as shown below: 1. Test and confirm data can be transferred via shared folder. 2. Confirm your mobile device or tablet has enabled Wi-Fi function. 3. Confirm your mobile device and share folder PC is under the same network domain.

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